What is mulberry silk and why is it special?
Mulberry silk is the highest quality silk available, produced by silkworms fed exclusively on mulberry leaves. It's incredibly soft, smooth, and gentle on hair — reducing breakage, frizz, and sleep creases compared to cotton or synthetic alternatives.
What products does ZENORI offer?
ZENORI offers a curated collection of premium mulberry silk hair accessories including scrunchies, hair clips, sleep masks, and gift sets. We also have a special Mom & Me line, perfect for gifting.
How do I care for my silk accessories?
Hand wash in cool water with a gentle detergent. Avoid wringing or twisting. Lay flat or hang to dry away from direct sunlight. Do not tumble dry or iron directly on the silk.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging with tags attached. Sale items are final sale. Customers are responsible for return shipping costs.
How long does shipping take?
- Hong Kong Standard: 3–5 business days (HKD 18, free over HKD 200)
- Hong Kong Express: 1–2 business days (HKD 28)
- International Standard: 5–14 business days (HKD 220, free over HKD 1,000)
- International Express: 3–5 business days (HKD 450)
Do you ship internationally?
Yes! We ship worldwide. Please note that customers are responsible for any customs duties or import taxes applicable in their country.
Can I pick up my order in Hong Kong?
Yes, SF Express counter pick-up is available in Hong Kong.
How can I contact ZENORI?
Email us at hello@zenorihair.com or WhatsApp us at +852 6203 7657. Our team is available Monday–Friday, 9:00 AM – 6:00 PM HKT.